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[10:49:58] <zax1> posted this here a few days ago, but didnt get a response.
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[10:51:16] <zax1> i got NS GW 10.0 and WI5.4, couple of times a day, when users browse to the publich GW FQDN they get http1.1/service unavailable. cant see any issues, service only resumes following an appliance reboot
[10:51:29] <zax1> logged a call with the ns team, but no response yet
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[10:51:35] <zax1> any ideas on where to look ?
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[14:57:57] <tabularasa> morning peeps
[14:58:59] <RSRevord> morning
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[15:32:51] <paradizelost> morning
[15:40:31] <paradizelost> zax1: double check your health checks for your service
[15:40:40] <kahnibus> morning
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[15:58:27] <zax1> paradizelost, , did that.
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[15:59:12] <zax1> citrix tech finally got back, and took some logs for offline analysis .. came back saying its a hw fault
[15:59:16] <zax1> but its a vm.....
[15:59:24] <zax1> so he insisted the vmdk was at fault
[15:59:46] <zax1> is it me, or is the level of citrix support plummeted
[15:59:46] <paradizelost> lol, i'd ask uncon
[16:00:27] <BobFrankly> zax1: I'm not convinced there was alot of room for it to fall
[16:01:27] <zax1> it used to be inspired
[16:01:30] <zax1> and inspiring
[16:01:41] <kevjr> its pretty terrible
[16:01:54] <BobFrankly> how long ago was this?
[16:01:56] <kevjr> i think i have yet to have a support case opened when they come back with a actual answer
[16:02:01] <BobFrankly> that is was inspiring?
[16:02:11] <BobFrankly> kevjr: I'm 1 for 5
[16:02:47] <zax1> i'll check my calendar ;)
[16:03:08] <kevjr> BobFrankly: nice!
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[16:03:29] <BobFrankly> and the 1 was a native english speaker. Makes me wonder what their hiring standards are overseas (they use support outside of US right?)
[16:03:57] <zax1> trump talk ?
[16:04:05] <BobFrankly> not at all
[16:04:17] <BobFrankly> I steer clear of that
[16:04:21] <zax1> I'm teasing :)
[16:04:27] <BobFrankly> ah
[16:05:01] <zax1> but for my part i cant fault indoan based support centers. they are as good as they come
[16:05:09] <zax1> (also as bad as they come )
[16:05:15] <BobFrankly> theres the teasers on that subject, and the zealots. Sometimes hard to distinguish
[16:05:18] <OliBeu> good day everyone
[16:05:38] <BobFrankly> zax1: yeah, thats why I qwas questioning thier hiring practices, not the location
[16:07:41] <zax1> crap support is univesal, got some really shitty support in the states, uk, germany EVEN switzerland
[16:08:32] <OliBeu> indeed
[16:09:01] <BobFrankly> right. Usually because they lazy about screening and training support staff
[16:09:08] <zax1> the onkly place you can count on good support is freenode/#citrix
[16:09:18] <BobFrankly> and #powershell
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[16:25:32] <paradizelost> ever got hold of a support person out of quebec ( french canadian) i'd honestly rather talk to the guys from india
[16:25:53] <paradizelost> can't remember what company it was, but i couldn't understand a word the guy was saying
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[16:58:53] <Biny> user somehow managed to infect a windows HP thin client with some form of ransomware, neat.
[16:59:19] <BobFrankly> and they wonder why I'm such a big proponent of PVS
[16:59:43] <Biny> claims she wasn't using it for anything but logging into our netscaler portal
[16:59:47] <Biny> mmhm.
[17:00:08] <BobFrankly> don't use that keyboard. It's covered in BS
[17:00:31] <Biny> unfortunately her browser history got encrypted as well
[17:00:36] <Biny> not paying the $250 ransom to unencrypt it and look at it
[17:00:40] <BobFrankly> haha
[17:00:53] <BobFrankly> did you determine which variant it is?
[17:01:37] <BobFrankly> some variants have weaknesses that can be decrypted by downloadable tools
[17:01:47] <Biny> it had a 'subaru.exe' on the desktop
[17:01:52] <Biny> all I could determine before nuking it
[17:02:13] <BobFrankly> did the files get renamed?
[17:02:28] <Biny> yeah, everything was, only thing you could actually open was the ransom note
[17:02:38] <BobFrankly> what extension?
[17:02:46] <BobFrankly> bunch of .odin files, or?
[17:02:59] <Biny> .txt with a bitcoin ransom popup on boot
[17:03:09] <Biny> didn't check the filesystem, it's wiping right now so no big deal
[17:03:17] <BobFrankly> ah
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[18:17:25] <kahnibus> what's good people? Is there anything "different" between the Windows Citrix Receiver a customer would download from citrix.com Vs. from the Windows Store on from Windows 10?
[18:25:17] <tabularasa> windows store receiver is crap
[18:25:21] <tabularasa> yes, lots of differences
[18:36:30] <zyphaz> pretty sure it's no longer updated as well
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[18:48:52] <kahnibus> oh snap! Well thanks..I was thinking...why would it be different
[18:52:03] <kahnibus> is there any way to block it or give customers who are trying to connect some guidance ?
[18:55:44] <hardlock> here is why nobody wants that receiver
[18:56:19] <hardlock> on netscaler you can block it
[18:56:52] <kahnibus> so the version that is offered on the Windows store for Windows 10 is 1.4?
[18:56:56] <kahnibus> horrible !
[18:58:15] <hardlock> i think so
[18:58:30] <hardlock> there are the user agents to block
[19:00:40] <kahnibus> thanks hardlock I will look into it!
[19:01:17] <Biny> hmm, wish I could find something on why MCS servers are constantly triggering snapshot alarms
[19:01:27] <Biny> Current values for metric/state: Metric Disk Overhead due to delta disk backings = 7,078,147KB
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[19:02:37] <BobFrankly> dear XenServer. Die. Your Unfriend - Bob
[19:02:49] <tabularasa> LOL
[19:03:32] <BobFrankly> one of our storefront servers died, and won't start up again because XenServer claims the VDI is unavailable. Can't move the vDisks for the same reason.
[19:03:48] <BobFrankly> #crapThatNeverHappensOnVMWare
[19:04:50] <tabularasa> sad
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[19:30:06] <David62277> BobFrankly does XenServer think the VDI is attached and running somewhere?
[19:30:33] <David62277> ive run into similar things before, and you have to get into the cli to unmount things
[19:31:07] <BobFrankly> David62277: it's not showing it running anywhere
[19:31:35] <BobFrankly> the logs hinted at re-scanning the SR, did so, and now the error has changed to 'tapdisk experienced an error'
[19:32:12] <BobFrankly> just retarted how often XenServer borks up a storage repo.
[19:37:05] <David62277> oh... ive seen that one
[19:37:10] <David62277> XS 7.0?
[19:37:29] <BobFrankly> 6.5
[19:37:41] <David62277> when i saw that tapdisk error it was because the logs on XS had filled the drive and it wasnt able to perform any tasks
[19:38:01] <David62277> reboot will fix it temporarily
[19:38:19] <David62277> see if restarting the hosts in the pool fixes the issue
[19:38:27] <David62277> assuming you can do that without disruption
[19:43:29] <zyphaz> load balancing exchange 2010, does everyone use static rpc ports or dynamic with * services on the ns?
[19:45:50] <David62277> zyphaz the only things i load balance are https and secure imap.
[19:46:21] <BobFrankly> David62277: df -h shows healthy amounts of free drive space
[19:47:17] <David62277> BobFrankly - have you restarted all of the hosts? there must be one of them locking the file or something... or maybe is there a task that is still running xe task-list i think it is
[19:47:51] <zyphaz> David62277: split dns to point internal users' outlook direclty to CAS for RPC access?
[19:48:01] <BobFrankly> David62277: I can't work host restarts for awhile
[19:48:15] <David62277> maybe an xe-toolstack-restart would do it?
[19:48:23] <David62277> that wouldnt mess with the vms
[19:48:30] <BobFrankly> 0 impact on the cm's?
[19:48:34] <BobFrankly> *vm's?
[19:48:36] <David62277> right
[19:48:47] <David62277> when you do it to the master youll lose connection... so dont freak out
[19:49:19] <David62277> vms continue to run
[19:49:33] <BobFrankly> yeah, been awhile since I touched that one
[19:50:16] <David62277> zyphaz - internally i have a lb for https to the cas servers. im not doing any special ports.
[19:50:30] <David62277> doesnt exchange do rpc over https now?
[19:51:36] <zyphaz> it can, but in 2010 you couldn't segregate internal rpc/https vs internal
[19:51:52] <SuicideJ4ck> so unidesk is available in XD 7.12?
[19:51:56] <zyphaz> that ps cmdlet arrived in 2013 afaik
[19:52:13] <zyphaz> err internal vs external
[19:52:44] <David62277> we have exchange 2013, so maybe thats why. i do have an external lb and internal one... just because external is nat to the DMZ and internal is internal
[19:54:12] <David62277> is it SuicideJ4ack? ima go look
[19:54:25] <tabularasa> SuicideJ4ck: its not really version dependent
[19:54:38] <SuicideJ4ck> " Unidesk is available for all current license holders and there are a couple of features that are PLT only"
[19:54:39] <David62277> is it available from citrix yet though?
[19:55:01] <tabularasa> not that i can see
[19:55:08] <tabularasa> i had to get licensing from my citrix rep
[19:55:11] <SuicideJ4ck> was just told this in a webinar
[19:55:15] <tabularasa> and downloaded it from the unidesk site
[19:55:27] <RSRevord> yup abut how you have to do it
[19:55:40] <Biny> h, unidesk is now part of normal licensing?
[19:55:45] <Biny> er -h,
[19:56:27] <David62277> tabularasa... think unidesk is something we should wait to mess with... to see if Citrix changes anything significant
[19:57:30] <tabularasa> yeah, i remember you saying that
[19:57:40] <tabularasa> i'm still getting my hands dirty, when i have the time
[19:58:13] <RSRevord> don't believe tabularasa ever gets his pretty hands really dirty
[19:58:17] <David62277> i mean do you think people should wait and see, or do you think citrix will just re-brand it like they did norskale?
[19:58:42] <RSRevord> David62277: i think its worth learning now, fundamentally they aren't going to change much, maybe how its deployed / gui for management
[19:58:50] <RSRevord> but the how it works is still going to be about the same
[19:58:57] <RSRevord> i'd hold on prod implementations
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[19:59:19] <Biny> SuicideJ4ck: where'd you see it's available for all license holders?
[19:59:22] <David62277> requires its own server and sql right?
[19:59:41] <Biny> i'm definitely interested in throwing it onto prod to replace appdisk
[19:59:50] <Biny> has to work better than that at least
[19:59:57] <SuicideJ4ck> webinar with Carl Webster
[20:00:31] <David62277> good ol Carl...
[20:00:50] <SuicideJ4ck> sounds like he is back tracking now
[20:01:00] <David62277> going to see about throwing it in my test environment
[20:01:19] <Biny> ah
[20:06:16] <SuicideJ4ck> ok. he asked in the unidesk slack channel and they said no entitlements have been given out. so sounds like we have to wait
[20:06:22] <David62277> damn citrix needs to add a data usage report into xenmobile. i have a user who is saying that xenmobile apps are causing her phone to eat up 15GB+ per month
[20:06:28] <Biny> way to get peoples hopes up
[20:06:34] <SuicideJ4ck> got excited for a second.
[20:06:41] <Biny> David62277: make her screenshot her phone usage by app to show it ;P
[20:07:00] <David62277> yeah... like she would do that
[20:07:20] <David62277> wish she wasnt across the country or id grab her phone and show her that is BS
[20:07:23] <uncon> David62277: how would the user know that without seeing it there?
[20:07:38] <SuicideJ4ck> I'll go back to my corner now...
[20:07:45] <David62277> they complained to their carrier... carrier asked if they installed anything new...
[20:07:55] <uncon> heh
[20:07:57] <Biny> "that citrix thing, oh yeah, youtube too"
[20:08:05] <David62277> oh and facebook and snapchat
[20:08:07] <uncon> and, and netflix and hulu
[20:08:11] <David62277> i can see those are installed too
[20:08:18] <David62277> but those dont use any data
[20:08:46] <uncon> that's generally true in my case...
[20:08:49] <Biny> i had a lady refuse to install DUO on her phone for 2FA
[20:08:59] <Biny> because she thought that we'd be able to steal all her data.
[20:09:04] <Biny> "I KNOW YOU CAN DO IT"
[20:09:10] <uncon> not too far fetched (:
[20:09:12] <David62277> it is MDM so why can't i see data usage.. i can completely wipe the phone, but i cant see a statistic? i know other mdms can see that kind of thing
[20:09:48] <uncon> seems like a reasonable ask...
[20:10:00] <David62277> i have people who refuse to accept the location popup when enrolling
[20:10:09] <David62277> like im going to track their every move or something...
[20:10:20] * uncon hears and evil laugh coming
[20:10:23] <uncon> an*
[20:10:45] * David62277 whispers, "I know where you are"
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[20:26:42] <SuicideJ4ck> looking at upgrading my netscaler VPX200 running NS11.0 62.10. should I download the firmware for gateway or ADC?
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[20:30:09] <David62277> ADC
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[20:37:06] <SuicideJ4ck> thanks :)
[20:37:50] <David62277> np
[20:40:41] <uncon> SuicideJ4ck: they are the same, but sometimes the listing under Gateway lags
[20:45:53] <SuicideJ4ck> 10-4
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[21:04:01] <zyphaz> David62277: currently wrestling w/ Airwatch re: that same issue. data usage
[21:04:09] <zyphaz> feature is offered, feature is configured, does not work
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[22:11:31] <BobFrankly> David62277: back at it after putting out some other fires, it's coming up as SR_BACKEND_FAILURE_449 tapdisk experienced an error [opterr=No such file or directory]
[22:12:12] <BobFrankly> hopefully it's not one of those were you have to detach and forget the SR
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[22:35:38] <tabularasa> Still screwing with this LAtencyMon thing...
[22:39:36] <David62277> hmm dvd empty?
[22:39:57] <tabularasa> me?
[22:40:03] <David62277> no Bob
[22:45:14] <zyphaz> wow
[22:45:23] <zyphaz> the plat partner i used to work for... is no more
[22:50:01] <tabularasa> which one?
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[22:55:55] <zyphaz> GTC Systems
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[23:32:55] <BobFrankly> David62277: every VM's drive is empty on that host
[23:33:21] <BobFrankly> I'll look at that link
[23:35:15] * BobFrankly hopes that a future version of xenserver will bring in powershell
[23:41:16] <BobFrankly> David62277: now I know that it's a standalone with no parent or child VHD